Booking terms
How a booking works, when it becomes binding, and what to do if your plans change.
Last updated:
This translation is for information only. In the event of any discrepancy, the Polish version of the document prevails. See the Polish version
Who runs the property
Rezydencja Kojsówka is run by Edward Krupa Firma Handlowo-Usługowa, registered at Witów 244 F, 34-512 Witów.
- Phone
- +48 883 546 147
- info@rezydencjakojsowka.pl
- Booking system
- Hotres
How to book a stay
- Online: through the Hotres system, using the “Check availability” button.
- By phone: on the numbers given on the contact page.
- By e-mail: stating the dates, the number of people and any particular needs.
For larger groups, hiring the whole house and family or company celebrations, contacting us directly is easier than the form, and the terms are then agreed individually.
A booking is binding once the property has confirmed it. Sending an enquiry alone does not hold the dates.
Deposit and payment
Payment terms and the amount of any deposit are given in the booking confirmation. They vary with the dates and the length of the stay, and for hiring the whole house they are agreed individually.
If any of these terms is decisive for you, the simplest thing is to ask about it before booking. We would rather explain everything in advance than account for something unsaid after you arrive.
If payment is not made by the date given in the confirmation, the booking may be cancelled and the dates released.
Changes and cancellation
The cancellation rules are given in the booking confirmation and it is those that apply to the stay in question. Please tell us about any change of plans as early as you can. The sooner we know, the better the chance of moving the dates rather than cancelling the stay.
We consider a change of dates subject to room availability. Cutting short a stay that has already begun does not entitle you to a refund for the nights not used.
Right of withdrawal
Under Article 38 of the Polish Consumer Rights Act (ustawa o prawach konsumenta), the fourteen-day right of withdrawal does not apply to accommodation services provided on a specified date. Booking particular nights is precisely such a service.
Gift vouchers
A voucher confirms the value of the present, not particular dates. The dates are booked separately, on the terms described above, so for Christmas, the school break and long weekends it is worth getting in touch early.
An open-value voucher works as a prepayment towards a stay. A package voucher covers one specific plan and is redeemed in one go. The validity date is printed on the voucher itself.
Complaints
It is best to raise anything about your stay with us on the spot, as most things can then be put right while you are still here. A complaint can also be sent by e-mail or in writing to the property's address.
We consider complaints within 14 days of receiving them and reply within the same period.
Personal data
The data you give when booking is processed in order to carry out the booking and to meet accounting and tax obligations. The details — including the legal bases, retention periods and your rights — are described in the privacy policy.